Frequently Asked Questions (FAQ)


Q.) What are 2nd Chance Promotion drawings?
A.) Registered users can enter their eligible non-winning scratch-off tickets into 2nd Chance Promotion drawings for a chance to win the last top prize in that game.

Q.) How do 2nd Chance Promotion drawings work?
A.) After successfully registering and logging in, you can view the scratch-off games eligible for the 2nd Chance Promotion drawings. To enter a drawing, enter the codes of your non-winning scratch-off ticket identified on the entry page. Samples of the required ticket information will appear on the "Enter Tickets" screen. Promotion drawings are held as determined by the Lottery.

Q.) Can I mail in my scratch-off tickets to the Lottery and have them enter me for the 2nd Chance drawings?
A.) No. All 2nd Chance Promotion entries must be submitted through the 2nd Chance Promotion drawing web site portal by the player. The Lottery cannot enter on a player's behalf.

Q.) I forgot my password. What should I do?
A.) Click here to reset your Luck Zone account password.

Q.) My password is not being accepted when I try to log in.
A.) Your password is case sensitive, so you must type it exactly the way you did when you registered. If you have not registered for a LUCK ZONE account, you must do so before you can log in and submit entries. To register, click the REGISTER link and follow the instructions.

Q.) What should I do if I encounter a problem with my Luck Zone account or a second-chance entry?
A.) Contact us by email to let us know what problem you are experiencing. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.

Q.) How do I update my personal information that I submitted when I registered?
A.) First, log in with your email address and password. Then click on MY ACCOUNT to go to your account information page. Make your desired changes, then click on the SUBMIT button to make the changes effective.

Q.) I have changed my personal information (e.g., name, Texas mailing address, phone number, email address). Can I change it in my account information?
A.) Yes. Log in using your current email address and password, then click on MY ACCOUNT and follow the instructions to update your personal information.

Q.) Once I have entered a ticket online, do I need to save the actual ticket?
A.) You may dispose of tickets after verifying that your entry has been submitted.

Q.) If I enter a ticket for a drawing, can I enter it for another drawing?
A.) No. A ticket can be entered only one (1) time.

Q.) Can I enter a drawing more than once?
A.) Yes. You may enter any drawing as many times as you wish, however, each entry requires the use of a separate eligible ticket.

Q.) How can I be sure that my entry has been submitted?
A.) When you submit your entry, a record of it is added to your entry history in the My Entries page. If the entry is recorded there, you can be assured that it has been entered in the system.

Q.) What are my chances of winning a prize in a Promotional Second-Chance Drawing?
A.) Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.

Q.) If I am selected as a winner, how will I be contacted?
A.) Prizes valued at less than $600 will be mailed directly to the Texas mailing address provided in your account on the day of the drawing. For prizes of $600 or greater, you will be sent a Promotional 2nd Chance Claim Form via USPS to the mailing address provided in your account which must be completed and returned to the Texas Lottery by the deadline noted in the letter accompanying the form. It is important to keep your account information updated for prize fulfillment purposes.

Q.) If I am selected as a winner, how will I be contacted?
A.) You will be contacted via certified letter through the U.S. Postal Service. The certified letter will include all instructions on how to claim your prize.

Q.) What are my chances of winning a prize in a 2nd Chance Promotion drawing?
A.) Your odds of winning will vary, based on the total number of entries received and the total number of entries you have submitted for each game's promotional drawing.