Frequently Asked Questions (FAQ)

If you are not receiving expected email notifications from the Texas Lottery please check your spam/junk folder and add to your safe senders list.
Click here to reset your Luck Zone account password.
Your password is case sensitive, so you must type it exactly the way you did when you registered. If you have not registered for a LUCK ZONE account, you must do so before you can log in and submit entries. To register, click the REGISTER link and follow the instructions.
Contact us by email to let us know what problem you are experiencing. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.
First, log in with your email address and password. Then click on MY ACCOUNT to go to your account information page. Make your desired changes, then click on the SUBMIT button to make the changes effective.
Yes. Log in using your current email address and password, then click on MY ACCOUNT and follow the instructions to update your personal information.
You may dispose of tickets after verifying that your entry has been submitted.
Yes. You may enter any drawing as many times as you wish, however, each entry requires the use of a separate eligible ticket.
When you submit your entry, a record of it is added to your entry history in the My Entries page. If the entry is recorded there, you can be assured that it has been entered in the system.
Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.
Prizes valued at less than $600 will be mailed directly to the Texas mailing address provided in your account on the day of the drawing. For prizes of $600 or greater, you will be sent a Promotional 2nd Chance Claim Form via USPS to the mailing address provided in your account which must be completed and returned to the Texas Lottery by the deadline noted in the letter accompanying the form. It is important to keep your account information updated for prize fulfillment purposes.

Texas Lottery tickets with an apparent prize value of $600-$5000 may be claimed using the Mobile App. First, the player scans their valid ticket using the Check My Ticket function. If the ticket has a prize valued from $600-$5000, the player will be given the option to claim the prize using the Mobile App. The player then chooses the Mobile Claim option and will be instructed to Log in or Register. If the apparent prize value is less than $600 or greater than $5000, the player will not be given the option to claim the prize using the Mobile App. Tickets submitted for claims between 10 pm and 2 am will experience a delay in processing.
A valid Texas Lottery Scratch Ticket or Draw Ticket with a winning prize value between ($600-$5000)
A player will need to scan a valid Texas Lottery ticket using the Check My Ticket function that has a prize valued from $600-$5000, choose the Mobile Claim option, and Log in or Register. To Register and create a Mobile Claims account, a player will need to provide: • Bank account information • Legal name • Mailing address • Social Security Number (for state debt checks and IRS reporting purposes) • Citizenship/Residency status (used to determine tax withholdings)
No, a player can only use one ticket per claim. However, a player may enter more than one claim.
You can review previous claims under My Claims on the Mobile App.
You can contact Customer Service at 800-375-6886, and you will be directed to a Texas Lottery specialist who can assist you with having your Social Security Number updated/corrected. You can update your name under your Mobile Claims account in the Mobile App.
It should take approximately 10-15 minutes to register for a Mobile Claims account.
Yes, keep your ticket until the claim has been paid.
The ticket may be claimed by anyone in possession of the ticket but should only be claimed by the person entitled to claim the prize. If the ticket is given to another person, the person claiming assumes tax and other liability for the claim. You should sign all tickets submitted using the mobile claims process.
No, you do not have to live in Texas to make a Mobile Claim.
You must be 18 years of age or older to register for a Mobile Claim.
Yes, you do need a Mobile Claims account to claim a Texas Lottery ticket on the Mobile App.
A Zelle payment through Bank of America will be made to your registered bank account. You must have or create a personal account with Zelle.
If the Zelle payment fails, the claim will be reviewed by Validations Staff. You can contact the Texas Lottery® claim center in your area or call Customer Service 800-375-6886 and you will be directed to a Texas Lottery specialist who can assist you.
The length of time it will take to receive payment will depend on if you are already registered and have a Zelle account. Initial registration for a Zelle account may take 7-14 days. After registration the payment should be received between 1-3 business days.
No, your W2-G will be mailed to your registered address due to IRS requirements.
If there is any debt owed to the State of Texas, the amount owed is applied towards the debt. Federal withholdings will also be deducted if applicable.
Once the claim has been submitted, you will not be able to cancel it.