FAQs

FREQUENTLY ASKED QUESTIONS

Questions about your Texas Lottery® Luck Zone Account

Q: How do I update my personal information that I submitted when I created my Luck Zone account?
A: Go to the Texas Lottery Luck Zone or to the Texas Lottery App and log in using the email address and password that you registered when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.

Q: What should I do if I can’t remember my password?
A: Reset your Luck Zone account password.

Q: What should I do if I encounter a problem with the Texas Lottery Gems 7s Promotional Second-Chance Drawings website?
A: Click on FEEDBACK to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.

Questions about Entries and Tickets

Q: Which scratch tickets are eligible for the Texas Lottery Gems 7s Promotional Second-Chance Drawings?
A: Any non-winning Sapphire Blue 7s (Game #2301), Emerald Green 7s (Game #2302), Ruby Red 7s (Game #2303), or Diamond White 7s (Game #2304) scratch ticket may be entered into one (1) of five (5) promotional second-chance drawings for a chance to win a $100 Cash Prize plus Entry into the Gems 7s promotion for a chance to win a VIP Prize or a Gems $7 Million Challenge Prize.

Q: Can I enter the Texas Lottery Gems 7s Promotional Second-Chance Drawings more than one (1) time?
A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Texas Lottery eligible scratch ticket from a game participating in the Gems 7s Promotional Second Chance Drawings that has not been previously submitted.

Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one (1) time.

Q: How can I be sure that my entry has been submitted?
A: When you submit an entry, a record of it appears at the bottom of your ENTER NOW page. If the entry is recorded there, you can be assured that it has been entered in the system.

Q: Can I throw away my tickets after submitting them into the Texas Lottery Gems 7s Promotional Second-Chance Drawings?
A: Yes, you may dispose of tickets after verifying that your entry has been submitted.

Questions about Winners

Q: What are my chances of winning a $100 Cash Prize plus Entry in the Gems 7s Promotional Second-Chance Drawings?
A: Your odds of winning will vary based on the total number of entries that are received for the drawings, the total number of entries that you have submitted and the number of prizes being awarded.

Q: How long will my $100 Cash Prize plus Entry check be valid?
A: Your $100 Cash Prize plus Entry check will be valid for ninety (90) days. If you do not cash your check before it expires you must reach out to txcustomerservice@igt.com or 1-888-333-2218 and request that a new check be generated.

Q: How will I be notified if I win a VIP Prize or Gems $7 Million Challenge Prize in the Gems 7s Promotional Second-Chance Drawings?
A: If you are the winner of a VIP Prize or Gems $7 Million Challenge Prize in a Gems 7s Promotional Second-Chance Drawing, the Texas Lottery will send you a letter and claim form to the address you provided in your Luck Zone account. IGT Global Solutions Corporation (IGT) will contact a winner within ten (10) business days after the claim is approved by the Texas Lottery.

Q: What happens if the Gems $7 Million Challenge event needs to be rescheduled due to unforeseen circumstances?
A: If the Gems $7 Million Challenge event is rescheduled due to unforeseen circumstances, an alternate venue and/or dates will be selected and all participating Gems $7 Million Challenge Prize winners will be notified.

Q: Can I change my mind and turn down a VIP Prize or Gems $7 Million Challenge Prize?
A: You have the option not to claim a VIP Prize or Gems $7 Million Challenge Prize. In that case the prize will be awarded to an alternate entry. Once you submit a Promotional 2nd Chance Claim Form and it is approved, the VIP Prize or Gems $7 Million Challenge Prize is considered to be claimed, and may not be disclaimed or refused after that point, and tax responsibility will be borne by the prize winner.

Q: I won a cash prize. How can I redeem my prize?
A: Cash prizes up to $599 may be claimed at any Texas Lottery retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery Claim Center around the state of Texas. To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to: Texas Lottery, PO Box 16600, Austin, TX 78761-6600. The risk of sending a ticket by mail remains with the player. The Texas Lottery Commission is not responsible for tickets lost in the mail. Claim forms are available at https://www.texaslottery.com/export/
sites/lottery/Winners/Claim_Your_Prize/

Q: How long do I have to claim my prize?
A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date. Call 1-800-37-LOTTO (1-800-375-6886) or visit texaslottery.com for more information.

Q: How are federal withholding taxes reported and calculated?
A: For U.S. citizens, the federal government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more and if the winnings are at least 300 times the amount of the per board wager, or the winnings are subject to federal income tax withholding (winnings greater than $5,000).

The tax withholding rate is 24% for winnings, less the wager, that are greater than $5,000. Prize withholdings are calculated on the total amount of gross proceeds (the amount of winnings minus the amount wagered).

If you have questions regarding the tax consequences of winning any Texas Lottery® game, including a promotional second-chance drawing, we recommend that you consult with your own accountant or tax advisor prior to claiming your prize. Once a claim is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.