Questions about your Texas Lottery® Luck Zone Account
Q: How do I update my personal information that I submitted when I created
my Luck Zone account?
A: Go to the Texas Lottery Luck Zone or to
the Texas Lottery App and log
in using the email address and password that you registered with when you
created the account. Then click on Update Your Account and go
to your player account page and make any needed updates. Click Submit when
you are finished.
Q: What should I do if I can't remember my password?
A: Reset your
Luck Zone account password.
Q: What should I do if I encounter a problem with the Texas Lottery Cash
Blitz Promotional Second-Chance Drawings website?
A: Click on FEEDBACK to
submit your question or problem. We will assist you via return email. The
more details you can provide, the better chance we will have of quickly
resolving the problem.
Questions about Entries and Tickets
Q: Which scratch tickets are eligible for the Texas Lottery Cash Blitz
Promotional Second-Chance Drawings?
A: Any non-winning 20X CASH BLITZ (Game #2461), 30X CASH BLITZ (Game #2462), 50X CASH BLITZ (Game #2463), 100X CASH BLITZ (Game #2464), or 200X CASH BLITZ (Game #2465) scratch ticket
may be entered into one (1) of the five (5) promotional second-chance
drawings for a chance to win a $100 Cash plus Entry Prize and be entered
into the Cash Blitz Promotion for a chance to win a VIP Prize or a $10
Million Cash Blitz Challenge Prize.
Q: Can I enter the Texas Lottery Cash Blitz Promotional Second-Chance
Drawings more than one (1) time?
A: Yes, you may enter the drawings as many times as you wish. Each entry
requires the submission of a non-winning Texas Lottery eligible scratch
ticket from a game participating in the Cash Blitz
Promotional Second-Chance Drawings that has not been previously submitted.
Q: If I enter a ticket for one (1) drawing, may I enter it for another
drawing?
A: No. A ticket can only be entered one (1) time.
Q: How can I be sure that my entry has been submitted?
A: When you submit an entry, a record of it appears on your My Entries page in the Luck Zone. If the entry is recorded there, you can be assured that it is in the system.
Q: Can I throw away my tickets after submitting them into the Texas Lottery
Cash Blitz Promotional Second-Chance Drawings?
A: Yes, you may dispose of tickets after verifying that your entry has been
submitted.
Questions about Winners
Q: What are my chances of winning a $100 Cash plus Entry in the Cash Blitz
Promotional Second-Chance Drawings?
A: Your odds of winning will vary based on the total number of entries that
are received for the drawings, the total number of entries that you have
submitted and the number of prizes being awarded.
Q: How long will my $100 Cash plus Entry check be valid?
A: Your $100 Cash plus Entry check will be valid for ninety (90) days. If
you do not cash your check before it expires you must reach out to txcustomerservice@igt.com or
1-888-333-2218 and request that a new check be generated. As recipient and holder of a $100 check prize, the Winner assumes all responsibility for any and all fees and penalties incurred related to multiple cashing attempts by the Winner or someone at their direction.
Q: How will I be notified if I win a VIP Prize or $10 Million Cash Blitz
Challenge Prize in the Cash Blitz Promotional Second-Chance Drawings?
A: If you are the winner of a VIP Prize or $10 Million Cash Blitz Challenge
Prize in a Cash Blitz Promotional Second-Chance Drawing, the Texas Lottery
will send you a letter and claim form to the address you provided in your
Luck Zone account. IGT Global Solutions Corporation (IGT) will contact a
winner within ten (10) business days after the claim is approved by the
Texas Lottery.
Q: What happens if the $10 Million Cash Blitz Challenge event needs to be
rescheduled due to unforeseen circumstances?
A: If the $10 Million Cash Blitz Challenge event is rescheduled due to
unforeseen circumstances, an alternate venue and/or dates will be selected
and all participating $10 Million Cash Blitz Challenge Prize winners will
be notified.
Q: Can I change my mind and turn down a VIP Prize or $10 Million Cash Blitz
Challenge Prize?
A: You have the option not to claim a VIP Prize or $10 Million Cash Blitz
Challenge Prize. In that case the Prize will be awarded to an alternate
entry. Once you submit a Promotional 2nd Chance Claim Form and
it is approved, the VIP Prize or $10 Million Cash Blitz Challenge Prize is
considered to be claimed, and may not be changed or refused after that
point, and tax responsibility will be borne by the prize winner.
Q: I won a cash prize. How can I redeem my prize?
A: Cash prizes up to $599 may be claimed at any Texas Lottery retailer.
Cash prizes of $600 and above may be claimed at any Texas Lottery claim
center around the state of Texas. To claim prizes by mail, please complete
back of ticket, sign and mail your winning ticket and completed claim form
to: Texas Lottery, PO Box 16600, Austin, TX 78761-6600. The risk of sending
a ticket by mail remains with the player. The Texas Lottery Commission is
not responsible for tickets lost in the mail. Claim forms are available at
https://www.texaslottery.com/export/sites/lottery/Winners/Claim_Your_Prize/index.html
Q: How long do I have to claim my prize?
A: All cash prizes must be claimed no later than one hundred eighty
(180) days after the end-of-game date. See your Texas Lottery retailer or
visit the Texas Lottery website for the end-of-game date. Call
1-800-375-6886 or visit texaslottery.com for more information.
Q: How are federal withholding taxes reported and calculated?
A: For U.S. citizens, the federal government requires lottery winnings be
reported to the IRS for tax purposes if an individual wins six hundred
($600) or more and if the winnings are at least three hundred (300) times
the amount of the per board wager, or the winnings are subject to federal
income tax withholding (winnings greater than five thousand dollars
[$5,000]).
The tax withholding rate is 24% for winnings, less the wager, that are greater than five thousand dollars ($5,000). Prize withholdings are calculated on the total amount of gross proceeds (the amount of winnings minus the amount wagered).
If you have questions regarding the tax consequences of winning any Texas Lottery® game, including a promotional second-chance drawing, we recommend that you consult with your own accountant or tax advisor prior to claiming your prize. Once a claim is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.
