Frequently Asked Questions (FAQ)

Problems logging in or submitting entries

Changing personal information

Questions about entries and tickets

Questions about winners

Problems logging in or submitting entries

Q:  I forgot my password. What should I do? 
A:  Click here for help in resetting your password.

Q:  My password is not being accepted when I try to log in.
A:  Your password is case sensitive, so you must type it exactly the way you did when you registered.   If you have not registered at the LUCK ZONE website, you must do so before you can log in and submit entries. To register, click the Register link and follow the instructions.

Q:  What should I do if I encounter a problem at the Second-Chance website?
A:  Contact us by e-mail to let us know what problem you are experiencing. We will assist you via return e-mail. The more details you can provide about your problem, the better chance we will have of quickly working through the problem. 

Changing personal information

Q:  How do I update my personal information that I submitted when I registered?
A:  First, log in with your e-mail address and password. Then click on Update Your Account to go  to your account information page. Make your desired changes, then click on the SUBMIT button to make the changes effective.

Q:  I have changed my e-mail address. Can I change it in my registration information?
A:  Yes. Log in using your old e-mail address and password, then click on Update Your Account and follow the instructions to update your e-mail address.

Questions about entries and tickets

Q:  Once I have entered a ticket online, do I need to save the actual ticket?
A:  Once the ticket has been successfully submitted, it is not necessary to keep the ticket.

Q: If I enter a ticket for a drawing, can I enter it for another drawing?
A: No.  A ticket can be entered only one time.

Q: Can I enter a drawing more than once?
A: Yes. You may enter any drawing as many times as you wish, however, each entry requires the use of a separate qualified ticket or tickets.

Q: How can I be sure that my Internet entry has been submitted?
A: When you submit your entry, a record of it is added to your entry history on the bottom of your entry page.  If you see the entry recorded there, that means it has been submitted successfully.

Questions about winners

Q:  What are my chances of winning a prize in a Promotional Second-Chance Drawing?
A:  Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.

Q:  If I am selected as a winner, how will I be contacted?
A: You'll be contacted via phone or mail. Please call toll-free at 1-800-375-6886 for assistance as needed.