>



FAQs

Problems logging in or submitting entries
Changing personal information
Questions about entries and tickets
Questions about winners
Questions about Merchandise Prize Packs
Questions about Dodge Challenger SRT® Hellcat Giveaway Event Winners


Problems logging in or submitting entries


Q: I forgot my password. What should I do?
A: Click here for help in resetting your password.


Q: My password is not being accepted when I try to login.
A: Your password is case sensitive, so you must type it exactly the way you did when you registered. If you have not registered at the LUCK ZONE website, you must do so before you can login and submit entries. To register, click the Register link and follow the instructions.


Q: What should I do if I encounter a problem at the Promotional Second-Chance Drawing website?
A: Use the feedback form to contact us by email to let us know what the problem is. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.


Changing personal information


Q: How do I update my personal information that I submitted when I registered?
A: First, login with your email address and password. Then click on Update Your Account to go to your My Account page. Make your desired changes, then click on the SUBMIT button to make the changes effective.


Q: I have changed my email address. Can I change it in my registration information?
A: Yes. Login using your old email address and password, then click on Update Your Account and follow the instructions to update your email address.


Questions about entries and tickets


Q: Once I have entered a ticket online, do I need to save the actual ticket?
A: Once the ticket has been successfully submitted, it is not necessary to keep the ticket.


Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one (1) time.


Q: Can I enter a drawing more than once?
A: Yes. You may enter any drawing as many times as you wish, however, each entry requires the use of a separate qualified non-winning ticket.


Q: How can I be sure that my Internet entry has been submitted?
A: When you submit your entry, a record of it is added to your entry history on the bottom of your entry page. If you see the entry recorded there, that means it has been submitted successfully.


Questions about winners


Q: What are my chances of winning a prize in a Promotional Second-Chance Drawing?
A: Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.


Q: If I am selected as a winner, how will I be contacted?
A: Your name will be listed on the Winners page of this website. If you are a winner of a merchandise prize pack, your prize pack will be shipped directly to the address you provided with your entry within six (6) weeks of the date of the drawing. If you are a winner of the Dodge Challenger SRT® Hellcat Giveaway Event, you will be contacted at the address and/or phone number provided in your Luck Zone account within ten (10) days of the drawing.

Q: How are federal withholding taxes reported and calculated:
A: The Texas Lottery will report a winner of a lottery prize to the IRS once the prize has been claimed, as required under federal law. For U.S. citizens, the Federal Government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more and if the winnings are at least 300 times the amount of the per board wager, or the winnings are subject to federal income tax withholding (winnings greater than $5,000.00). The tax withholding rate is 25% for winnings, less the wager, that are greater than $5,000. Prize withholdings are calculated on the total amount of gross proceeds (the amount of winnings minus the amount wagered). If you have questions regarding the tax consequences of winning any Texas Lottery game, including a Promotional Second-Chance Drawing, we recommend that you consult with your own accountant or tax advisor. 

For prizes with values less than $600 a claim form is not required and the value is not reported to the IRS for tax purposes.  These prizes will be immediately fulfilled by the vendor upon receipt of the winners list from the Texas Lottery Commission.

Q: Can I change my mind and turn down the prize?
A: You have the option not to claim the prize you have won. In that case the prize will be awarded to an alternate entry. Once you submit a claim form and it is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prizewinner.


Questions about Merchandise Prize Packs


Q: I see that I won a Gas Monkey Garage™ Merchandise Prize Pack in the Texas Lottery Gas Monkey Garage™ Promotional Second-Chance Drawing. How do I claim my prize?
A: You do not need to claim your prize. If your name is listed on the winners List located on the Winners page of the Texas Lottery Gas Monkey Garage™ Promotional Second-Chance Drawing website, your prize pack will be shipped directly to the address you provided in your Luck Zone account within six (6) weeks of the date of the drawing.


Q: How is my Gas Monkey Garage™ Merchandise Prize Pack being shipped?
A: You will receive one (1) package containing all six (6) prize pack items. The package will be sent via FedEx Ground, and your signature is required for delivery. Please note, FedEx Ground is unable to deliver packages to PO Boxes. If you have provided a PO Box your package will be sent via US Parcel Post.


Q: How long will it take for me to receive my Gas Monkey Garage™ Merchandise Prize Pack?
A: After the Texas Lottery receives the certified list of winners, we will contact the warehouse which has the Gas Monkey Garage™ Merchandise Prize Pack and request your prize be shipped directly to your address. Your prize pack will ship within ten (10) business days from the date the Texas Lottery submits the fulfillment request. Please allow up to six (6) weeks from the drawing date for this entire process.


Q: What if I don't receive my Gas Monkey Garage™ Merchandise Prize Pack within six (6) weeks?
A: If you do not receive your prize pack within six (6) weeks, please call our customer service number at 1-888-333-2218 or send an email to: TXCUSTOMERSERVICE@IGT.COM


Questions about Dodge Challenger SRT® Hellcat Giveaway Event Winners


Q: I see that I was selected as a winner of the Dodge Challenger SRT® Hellcat Giveaway Event in a Texas Lottery Gas Monkey Garage™ Promotional Second-Chance Drawing. How do I claim my prize?
A: If your name is listed on the Winners page of the Texas Lottery Gas Monkey Garage™ Promotional Second-Chance Drawing website, you will be contacted by the Texas Lottery or one of its affiliates within ten (10) days of the drawing. If you do not hear from someone within ten (10) days, please call our customer service number at 1-888-333-2218 or send an email to txcustomerservice@IGT.com


Q: I see that I was selected as a winner of the Dodge Challenger SRT® Hellcat Giveaway Event in a Texas Lottery Gas Monkey Garage™ Promotional Second-Chance Drawing. How do I know when the Dodge Challenger SRT® Hellcat Giveaway Event will take place?
A: If you are selected as a winner of the Dodge Challenger SRT® Hellcat Giveaway Event the Texas Lottery or one of its affiliates will let you know the date, time and location in Dallas, Texas where the Dodge Challenger SRT® Hellcat Giveaway Event will take place.


Q: I see that I was selected as a winner of the Dodge Challenger SRT® Hellcat Giveaway Event in a Texas Lottery Gas Monkey Garage™ Promotional Second-Chance Drawing. What are my chances of winning the Dodge Challenger SRT® Hellcat at the giveaway event?
A: There will be a total of four (4) Dodge Challenger SRT® Hellcat Giveaway Event winners in attendance at the Dodge Challenger SRT® Hellcat Giveaway Event. One (1) of the four (4) winners is guaranteed to win the Dodge Challenger SRT® Hellcat.

 
 
 
 
 
 
 
Texas Lottery

PLAY RESPONSIBLY.


 

TERMS OF USE PRIVACY NOTICE

Instant-win overall odds: 1 in 4.25 (including break-even prizes). Must be 18 or older to purchase a ticket or enter a promotional second-chance drawing. ©2016 Texas Lottery Commission. All Rights Reserved. PLAY RESPONSIBLY.

"Gas Monkey™" and "Gas Monkey Garage™" and the Gas Monkey Logo are trademarks and service marks owned and licensed by Gas Monkey Holdings LLC.
© 2016 Gas Monkey Holdings, LLC. All Rights Reserved. Dodge and SRT® are registered trademarks of FCA US LLC. This site is intended for persons 18 years of age or older.