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FAQs

Problems logging in or submitting entries

Q: I forgot my password. What should I do?
A: Click here for help in resetting your password.

Q: My password is not being accepted when I try to log in.
A: Your password is case sensitive, so you must type it exactly the way you did when you registered. If you have not registered at the LUCK ZONE website, you must do so before you can log in and submit entries. To register, click the Register link and follow the instructions.

Q: What should I do if I encounter a problem at the Promotional Second-Chance Drawing website?
A: Use the feedback form to contact us by email to let us know what the problem is. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.


Changing personal information

Q: How do I update my personal information that I submitted when I registered?
A: First, log in with your email address and password. Then click on Update Your Account to go to your account information page. Make your desired changes, then click on the SUBMIT button to make the changes effective.

Q: I have changed my email address. Can I change it in my registration information?
A: Yes. Log in using your old email address and password, then click on Update Your Account and follow the instructions to update your email address.


Questions about entries and tickets

Q: Once I have entered a ticket online, do I need to save the actual ticket?
A: Once the ticket has been successfully submitted, it is not necessary to keep the ticket.

Q: If I enter a ticket for a drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one time.

Q: Can I enter a drawing more than once?
A: Yes. You may enter any drawing as many times as you wish, however, each entry requires the use of a separate qualified non-winning ticket.

Q: How can I be sure that my Internet entry has been submitted?
A: When you submit your entry, a record of it is added to your entry history on the bottom of your entry page. If you see the entry recorded there, that means it has been submitted successfully.


Questions about winners

Q: What are my chances of winning a prize in a Promotional Second-Chance Drawing?
A: Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.

Q: If I am selected as a winner, how will I be contacted?
A: Your name will be listed on the winners page of this website. If you are a winner of a merchandise prize pack, your prize pack will be shipped directly to the address you provided with your entry within 6 weeks of the date of the drawing. If you are a winner of the Dream Experience Trip Package, someone will contact you within 10 days of the drawing.


Questions about prize packs

Q: I see that I won a Circuit of The AmericasTM Merchandise Prize Pack in the Texas Lottery Circuit of The AmericasTM Promotional Second-Chance Drawing. How do I claim my prize?
A: You do not need to claim your prize. If your name is listed on the winner's page of the Texas Lottery Circuit of The AmericasTM Promotional Second-Chance Drawing website, your prize pack will be shipped directly to the address you provided with your entry within 6 weeks of the date of the drawing.

Q: How is my Circuit of The AmericasTM Merchandise Prize Pack being shipped?
A: You will receive one (1) package containing all 8 prize pack items. The package will be sent via FedEx Ground, and your signature is required for delivery. Please note, FedEx is unable to deliver packages to PO Boxes. If you have provided a PO Box your package will be sent via US Parcel Post.

Q: How long will it take for me to receive my Circuit of The AmericasTM Prize Pack?
A: After the Texas Lottery receives the certified list of winners, we will contact the warehouse which has the Circuit of The AmericasTM prize pack and request your prize be shipped directly to your address. Your prize pack will ship within 10 business days from the date the Texas Lottery submits the fulfillment request. Please allow 4-6 weeks from the drawing date for this entire process.

Q: What if I don't receive my Circuit of The AmericasTM Merchandise Prize Pack within 6 weeks?
A: If you do not receive your prize pack within 6 weeks please call our customer service number: 1-888-333-2218 or send an email to: txcustomerservice@gtech.com


Question about Dream Experience Trip Packages

Q: I see that I won a Circuit of the AmericasTM Dream Experience Trip Package in the Texas Lottery Circuit of The AmericasTM Promotional Second-Chance Drawings. How do I claim my prize?
A: If your name is listed on the winner's page of the Texas Lottery Circuit of The AmericasTM Promotional Second-Chance Drawing website, you will be contacted by the Texas Lottery or one of their affiliates within 10 days of the drawing. If you do not hear from someone within 10 days, please call our customer service number: 1-888-333-2218 or send an email to: txcustomerservice@gtech.com

Q: I see that I won a Circuit of The AmericasTM Dream Experience Trip Package in the Texas Lottery Circuit of the AmericasTM Promotional Second-Chance Drawings. How do I know what Dream Experience Trip I can choose from?
A: If you won a Dream Experience Trip Package in the Texas Lottery Circuit of The AmericasTM Second-Chance Drawings, you have the option to choose 1 of the 8 packages that are included in this prize. Dream Experience Trip Packages vary by the Race Event you select. Available races will be presented for selection upon completion of the prize claim process.